Refund Policy

1. Refund Eligibility Conditions

Refunds may be issued under the following circumstances:

1.1 Service Quality Issues

If you are dissatisfied with the quality of the service provided, you may be eligible for a refund or partial refund, depending on the nature of the issue. To be considered for a refund based on service quality:

• You must inform the therapist or staff member of your concerns during or immediately after your service.
• You must provide specific details about why the service did not meet your expectations.
• Your refund request must be submitted within 48 hours of receiving the service.

1.2 Health and Safety Concerns

If a service results in an adverse reaction, injury, or health concern:

• You should seek appropriate medical attention if necessary.
• You must inform Srkin Club as soon as possible about the issue.
• Documentation from a healthcare provider may be required to process your refund.

1.3 Service Cancellation by Srkin Club

If we need to cancel your scheduled service due to therapist illness, emergency, or other unforeseen circumstances:

• You will be offered the option to reschedule or receive a full refund.
• If we cannot accommodate your rescheduling needs within a reasonable timeframe, a full refund will be issued.

1.4 Pre-paid Package or Membership Refunds

For prepaid service packages or membership plans:

• Refunds for unused services in a package may be issued on a prorated basis, less any discount received for purchasing the package.
• Membership cancellations are subject to the terms outlined in your membership agreement.
• Early termination fees may apply as specified in your agreement.

2. Refund Process and Timeframes

2.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at refunds@srkinclub.com or call +44 1531 359076.
2. Provide your full name, service date, service type, and the reason for your refund request.
3. Include any relevant documentation (e.g., medical notes, photos, or other evidence) to support your request.
4. Our team will review your request and respond within 3 business days.

2.2 Refund Processing Timeframes

Once a refund is approved, the processing time depends on your original payment method:

• Credit/Debit Card Payments: Refunds typically appear in your account within 5-10 business days, depending on your card issuer.
• Bank Transfers: Refunds are processed within 3-5 business days.
• Cash Payments: Refunds can be collected in person with valid ID or processed to a bank account of your choice.
• Gift Cards: Refunds for services purchased with gift cards will be issued back to the original gift card or as store credit.

2.3 Partial Refunds

In some cases, we may offer a partial refund if:

• You received part of the service as expected, but experienced issues with another part.
• The service was completed but did not fully meet our quality standards.
• Other circumstances as determined by our management team on a case-by-case basis.

2.4 Alternative to Refunds

In lieu of a refund, we may offer:

• A complimentary service to address your concerns.
• Store credit for future services.
• A discount on future services.

3. Cancellations and No-Shows

3.1 Client Cancellation Policy

Our cancellation policy is as follows:

• More than 24 hours' notice: No cancellation fee; full refund issued if prepaid.
• Between 2-24 hours' notice: 50% cancellation fee; 50% refund if prepaid.
• Less than 2 hours' notice or no-show: 100% cancellation fee; no refund if prepaid.

3.2 Exceptions to Cancellation Fees

Cancellation fees may be waived under the following circumstances:

• Medical emergencies (documentation may be required).
• Severe weather conditions that make travel unsafe.
• Bereavement or family emergencies.
• Other extraordinary circumstances at the discretion of management.

4. Product Returns and Refunds

4.1 Unopened Products

For skincare, massage oils, and other retail products purchased at Srkin Club:

• Unopened products in original packaging may be returned within 14 days of purchase with receipt.
• A full refund will be issued to the original form of payment.

4.2 Opened or Used Products

For opened or used products:

• If you experience an allergic reaction or the product is defective, you may return it within 7 days of purchase.
• Documentation of adverse reactions may be required.
• Exchanges or store credit will be offered at our discretion.

4.3 Non-Returnable Items

The following items cannot be returned or refunded:

• Gift certificates (but they can be transferred to another person).
• Personal hygiene items once opened.
• Special order products specifically requested by the client.
• Heavily used products with less than 75% of the product remaining.

5. Exceptions to the Refund Policy

5.1 Non-Refundable Items and Services

The following are generally non-refundable:

• Gift certificates (though they can be transferred to another person).
• Special promotional offers marked as "non-refundable."
• Services already provided that met our quality standards.
• Membership registration fees (though monthly dues may be refundable per your agreement).

5.2 Special Circumstances

We recognize that special circumstances may arise. In such cases, refund requests will be evaluated on a case-by-case basis by our management team. These may include:

• Long-term illness or medical conditions that prevent service use.
• Relocation more than 50 miles from our facility.
• Other extraordinary circumstances at management's discretion.

6. Contact Information for Refund Inquiries

If you have questions about our refund policy or need to request a refund, please contact us through one of the following methods:

We aim to respond to all refund inquiries within 3 business days. Complex cases may require additional time for review and resolution.

7. Changes to This Policy

Srkin Club reserves the right to modify this refund policy at any time. Changes will be posted on our website and will be effective immediately upon posting. The policy in effect at the time of your purchase will apply to your transaction.

We encourage you to review this policy periodically to stay informed about our refund terms and conditions.