Privacy Policy

1. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

1.1 Personal Information

• Identity Data: Includes first name, last name, title, date of birth, gender.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Health Information: When you book a massage or wellness service, we collect relevant health information to ensure your safety and provide appropriate treatment.
• Financial Data: Includes payment card details (processed securely through our payment providers).
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

1.2 Technical Information

• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Includes information about how you use our website, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To Provide Services: To process and deliver your orders, manage payments, and communicate with you about your appointments and services.
• For Health and Safety: To ensure that the services we provide are appropriate for your health conditions and to maintain a record of your treatment history.
• To Improve Our Services: To administer and protect our business and website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
• Marketing: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (with your consent where required by law).
• Analytics: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
• Communication: To respond to your inquiries, comments, or questions.

3. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

6. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

6.1 What are cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you access the internet. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

6.2 Types of cookies we use

• Essential Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

6.3 Controlling cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

8. Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and, where appropriate, notifying you by email.

We encourage you to review this privacy policy periodically for the latest information on our privacy practices.

9. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

If you are located in the European Economic Area (EEA) and are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.